SUPPORT POLICY:

Support will be provided to people who are listed in the "Application Contacts" for each organization. Only people listed in this list will receive support.

The "Application Contacts" list is private information and is never provided to any other users of the system.

To update the list of contacts for your organization please go to "ADMINISTRATION" => "Application Contacts" and insert the contact information for the people who will be able to make support requests.

• There may be up to five contacts provided for each organization who may request support.
• Requests received from people not on this list will not be processed.
• All contact information must be provided for each contact.
• There is no limit placed on the support provided with the understanding that we do not directly support the users of the system, only the administrators in each organization.
• There is an expectation that administrators will read the "How to Guides" prior to requesting support.
• Only designated "Application Contacts" will receive newsletters and update notices.
• It is recommended that each organization have more than one contact listed.
• The first person listed will be contacted in the event of a problem or concern with the organization's data and system.

This policy was last modified on January 27th, 2014

If there are any questions regarding this support policy you may contact us using the information below.

http://www.hotlunches.net
info@hotlunches.net