43 lines
2.1 KiB
HTML
43 lines
2.1 KiB
HTML
<?php
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// Start the template and output buffering
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startTemplate();
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$templatePageTitle = "Support Policy";
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?>
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<table width='90%'>
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<tr>
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<td align='left'>
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<p><strong>SUPPORT POLICY:</strong></p>
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<p>Support will be provided to people who are listed in the "<b>Application Contacts</b>" for each organization. Only people listed in this list will receive
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support.</p>
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<p>The "<b>Application Contacts</b>" list is private information and is never provided to any other users of the system.</p>
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<p>To update the list of contacts for your organization please go to "<b>ADMINISTRATION</b>" => "<a href='?action=application-contacts'><b>Application Contacts</b></a>" and insert the contact information
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for the people who will be able to make support requests.</p>
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<ul>
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<li>There may be up to five contacts provided for each organization who may request support.</li>
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<li>Requests received from people not on this list will not be processed.</li>
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<li><b>All contact information must be provided for each contact</b>.</li>
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<li>There is no limit placed on the support provided with the understanding that we do not directly support the users of the system, only the administrators in each
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organization.</li>
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<li>There is an expectation that administrators will read the "<b>How to Guides</b>" prior to requesting support.</li>
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<li>Only designated "<b>Application Contacts</b>" will receive newsletters and update notices.</li>
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<li>It is recommended that each organization have more than one contact listed.</li>
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<li>The first person listed will be contacted in the event of a problem or concern with the organization's data and system.</li>
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</ul>
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<br>
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<br>
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<p>This policy was last modified on January 27th, 2014<br>
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<br>
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If there are any questions regarding this support policy you may contact us using the information below. <br>
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<br>
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http://www.hotlunches.net<br>
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info@hotlunches.net<br>
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</p>
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</td>
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</tr>
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</table>
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<?php
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endTemplate();
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?>
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